My key broke off into my ignition. Called these guys and he quoted me a price. He ended up having to work on it for 2 hours because the way the key broke off. After he finished, he told me how much (exactly what he quoted). I gave him a tip, because he didn't give up on it in the 97 degree heat. He was a great, honest guy who did exactly what he said he would do. Customer service was the best!! Highly recommended!